Customer Engagement | Corporate Image Consulting and Training

CUSTOMER
ENGAGEMENT When you engage your customers,
you draw them closer to your brand,
your business, your organization.
And that’s when the magic starts to happen.

Different people have different understandings on exactly what is customer engagement but the definition above by far is the most accurate:

This is why promos promising the chance to win a free iPad with no purchase required shouldn’t count towards engagement as there is no interaction involved.

Your customers need to experience your brand and what you have to offer.

Our consultants will customize a full / half day programme to help engage your customers, both internal and external to maximize interaction and create value for them.

CUSTOMER ENGAGEMENT PROCESS

HIGHER INTERACTION

The more you interact, the better memory you have on relationship.

HIGHER RECALL

The more memory you make, the more you can relate and remembrance you can recall.

HIGHER RETENTION

The more information you can recall, the higher chance you can retain your clients/employees.