Getting, keeping, and advancing
in a job depends 85% on your soft or "people" skills.
- The Harvard University, the Carnegie Institute, and the Stanford Institute
Let us show you how to perfect your personal brand by equipping you with the refined social graces, confidence, etiquette and protocol knowledge, and polished appearance necessary to achieve your personal and professional goals.
Business Etiquette & Protocol
In today’s competitive global arena, knowing the rules of proper business etiquette and protocol is essential. Do your executives possess the polished soft skills and business etiquette knowledge to best represent your company in today’s global business arena?
Apply the key elements of Business Etiquette & Protocol & recognise
Maximising first & last Impressions
Attending business functions
Enhance the ability to remember names
Maximise the use of the business card
Make meaningful introductions
Initiate and conduct appropriate conversations
Apply practical tips to present a polished & professional look
Adapt to Cultural Diversity
Network Like A Pro!
Increasingly, we network by e-mail or through social media, such as LinkedIn, Facebook and Twitter. That’s a godsend for shy people. But sometimes there really is no substitute for being there–like when you attend professional meetings, seminars and receptions, or parties in your community. For those occasions, knowing how to “work the room” can make the difference between a boring waste of time, and an exhilarating event that expands your business network!
How to make a powerful entrance and work the room
How to introduce yourself and others with confidence
Handshakes – cultural nuances and sensitivities
Breaking Into an Existing Conversation
Breaking Free from a Conversation
Acceptable and unacceptable conversation topics
The protocol for exchanging business cards
the importance of RSVPs, thank-you notes and follow-up after the event.
Executive Dining Skills
There’s more to dining etiquette than knowing which fork to use Knowing how to handle one’s self with poise in dining situations adds to an individual’s overall effectiveness when representing an organization at social and business events.
How To Be a Savvy Host and a Gracious Guest
How To Properly Extend an Invitation
Ordering with Confidence
Place Settings: Arranging & Understanding the Utensils
Handling the Unexpected Accident
The Corporate Toast: Giving & Receiving
Gristle, Coughs, Sneezes & Other Awkward Moments
Communicating with Tact
Countless work groups suffer chronic communication breakdowns. People assume conversational roles that are indirect, over-authoritative, or jargon-filled. Learn to communicate successfully with co-workers, team members, and supervisors.
How to say "no" without feeling guilty or upsetting the other person
The best way to frame an unwelcome message
Identifying the barriers and obstacles to effective listening
Using good listening skills to build and improve your image
Adapting to different behavioral styles
Capitalize on personal style for more effective communication.
The impact of body language and vocal tones
What Colour Is My Brain?
Do you know that our brain genetically processes the world around us via a fundamental patterns which different people have different pattern.
Colour brain deﬁnes this processes of how each person experiences their environment and interprets information, which results in speciﬁc ways of perceiving and evaluating events and situations.
Workshop Highlights :
Helps address and overcome issues that hinder personal and organisational eﬀectiveness.
Able to help individual maximise capacity, tolerate and act intelligently
Minimise misunderstandings and conﬂict between individuals and group
Improves the eﬀectiveness of your team’s, leadership, and personal productivity
Achieve greater competencencies across many disciplines.
Ability to understand others and unleash greater potential from relationships
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