Hospitality Image Consulting
A unique training programme that combines customer relations and appearance. Our training modules focus on what you SAY: the magic words in customer satisfaction, what you DO: the key actions to serve and delight guests, and how you LOOK: the impact of impeccable grooming in making good, lasting impressions.
Topics may include, but not limited to:
* The 3 V's of First Impressions
* Projecting your company's corporate image
* Impression Management: Projecting Authority with Your Uniform
* Establishing Uniform Grooming Standards
* Image Breakers - Body odour, bad breath, stained teeth, etc
* Identify suitable hairstyles for different face shapes
* Professional hair bunning with various hair accessories
* Step-by-Step Makeup Application
Creating an Experiential Customer Experience
* Customer Service Today and Its Impact on You
* The 5 Levels of Customer Service
* Delivering a Branded Customer Experience by Capturing The Five Senses
* Creating a First Impression To Increase Customer Experience
* The 3 Ps of Customer Experience - People, Process & Place
* Understanding The Service Zone and The Make or Break Point
* Success Factors and Possible Barriers in Delivering A Positive Customer Service
* Positive Communication and The Role of Body Language in Service
* Principles for Interpreting and Managing Body Language
* Managing Difficult Calls and Dazzling Difficult Customers
* Understanding What Causes Conflict and Its Stages
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For more information please Contact Us
Chapter One Institute of BrandImage
Chapter One Institute of BrandImage
