Healthcare Image Consulting
This training programme is designed to help participants look competent, credible, approachable in today's unique and competitive health industry settings. It includes the elements of first impressions in healthcare and the impact of a professional appearance in building a relationship of trust, respect and comfort with patients and their relatives, visitors, colleagues, etc.
Topics may include, but not limited to:
* The 3 V's of First Impressions
* Projecting your company's corporate image
* Impression Management: Projecting Authority with Your Uniform
* Establishing Uniform Grooming Standards
* Image Breakers - Body odour, bad breath, stained teeth, etc
* Identify suitable hairstyles for different face shapes
* Professional hair bunning with various hair accessories
* Step-by-Step Makeup Application
Creating an Experiential Customer Experience
* Customer Service Today and Its Impact on You
* The 5 Levels of Customer Service
* Delivering a Branded Customer Experience by Capturing The Five Senses
* Creating a First Impression To Increase Customer Experience
* The 3 Ps of Customer Experience - People, Process & Place
* Understanding The Service Zone and The Make or Break Point
* Success Factors and Possible Barriers in Delivering A Positive Customer Service
* Positive Communication and The Role of Body Language in Service
* Principles for Interpreting and Managing Body Language
* Managing Difficult Calls and Dazzling Difficult Customers
* Understanding What Causes Conflict and Its Stages
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Chapter One Institute of BrandImage
Chapter One Institute of BrandImage
