Customer Service Excellence Workshop
Your customers are your appreciating assets, and day after day, you are entrusting your staff to care for and service these assets. This workshop is designed to enable your staff to learn and apply the tools of delivering consistent service excellence. Besides the skills; this intensive workshop also works on your staff's mindset - which is the key to service excellence!
Topics Include:
* Customer Service Today and Its Impact on You
* The 5 Levels of Customer Service
* Delivering a Branded Customer Experience by Capturing The Five Senses
* Creating a First Impression To Increase Customer Experience
* The 3 Ps of Customer Experience - People, Process & Place
* Understanding The Service Zone and The Make or Break Point
* Success Factors and Possible Barriers in Delivering A Positive Customer Service
* Positive Communication and The Role of Body Language in Service
* Principles for Interpreting and Managing Body Language
* Managing Difficult Calls and Dazzling Difficult Customers
* Understanding What Causes Conflict and Its Stages
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Chapter One Institute of BrandImage
Chapter One Institute of BrandImage
